© Boxheadcraft 2018

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Delivery & Returns

Our Delivery Services

We currently use Royal Mail to deliver all our orders.

We will aim to dispatch your order within 1-3 working days 

Restrictions

We offer our standard delivery services throughout the UK and Northern Ireland.

Options & Prices

Our delivery charges are:

Product Cost          Delivery Charge

£0 - £18                          £3.99

£18.01 - £80.00              £7.99

£80.01 - £100.00            £9.99

£100+                             £12.99

Delivery Lead Times

Standard Delivery takes 3-5 working days.We do not currently deliver on Weekends or Bank Holidays and our lead times are not guaranteed.

Delivery To British Forces Post Office

We are able to deliver to the British Forces Post Office. Simply order as normal and enter the BFPO as the delivery address.

Overdue Deliveries

Please check the date of your order and the delivery service you selected. Your order is late if

  • You have ordered using a Standard service and it is 14 full working days since you placed your order

If your order is late our customer services team will be happy to assist you further. We suggest you use our Contact page to ensure the speediest response - we aim to respond within 48 hours of you contacting us.

Lost Deliveries

If you believe the carrier has lost your parcel please use our Contact page and we will look to resolve the issue as quickly as possible.

Returns

As a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within thirty (30) working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:

  • Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.

  • The sale of customised goods which has been opened.

  • Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;

  • Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the seven day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

  • Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or promptly at your cost.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.

How to Return Items

You can return any item for a refund by returning unopened purchase to:

    Customer Service Centre 
    BoxHead Craft 
    10 Winterhill Way

    Guildford

    Surrey

    GU4 7JX

  • Please parcel your goods with the original documentation included.

  • Please obtain proof of postage.

  • For damaged or faulty items please contact us to arrange a refund.

Refund Policy

Your item(s) will be refunded using the payment method you used to place your order. We are not able to refund through any payment option. We will make the refund as soon as possible, but this may take up to 3-5 working days for the payment to get to your account due to bank processes and procedures.